🔥 Consumers can use Resolver to manage their gambling complaints

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If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. The Gambling Commission has worked with the team at Resolver to help develop the information that Resolver uses about gambling, though Resolver remains entirely independent of us. Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm. Useful statistics on the gambling industry. Due to the impact Covid is having on operations across the UK we have had to reduce our phoneline opening hours. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance. It provides information about the issue the consumer wants to complain about, and support to help the consumer write emails and letters of complaint. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. New data shows no uplift in complaints about illegal gambling New data released today shows that there has be….{/INSERTKEYS}{/PARAGRAPH} You can find out more about Resolver from the Resolver website. Show all parts of this guide Other news Latest Gambling industry statistics published Gambling Commission investigation into systemic failures in player protection at PT Entertainment Services PTES leads to company closure New data shows no uplift in complaints about illegal gambling. Resolver also helps the consumer to store all the complaint information in one place, and acts as an email service. We expect operators to accept complaints customers send via a Resolver email address just as they would from other email services. Journalists can contact our press office on or email: communications gamblingcommission. Share Tweet Browser does not support script. Resolver is a free, independent tool for consumers. {PARAGRAPH}{INSERTKEYS}From 1 August, gambling consumers will be able to use Resolver, the online support tool, to make complaints related to gambling. Gambling operators might find the Resolver frequently asked questions section particularly relevant. Latest Gambling industry statistics published Gambling. Consumers can use Resolver to manage their gambling complaints. The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible. If you are a gambling operator please read our Frequently Asked Questions for gambling businesses. You can call them free on , or visit gamcare. This can help businesses to deal with complaints more efficiently when they receive them, and manages customer expectations about their complaint issue.